Call Center Solution

Searching for a Call Center Solution?

As a leading software development company, we strive to breathe life into your ideas by developing software solutions that can bring value to your business. Our in-depth expertise in software development has helped lot of customers, ranging from tech startups, with their business requirements. Whether it's an interactive web application or a customized software solution, we got you covered.Switching to cloud-based call management, or a cloud contact center means that you use flexible software to handle your calls and customer service, rather than relying too heavily on hardware. A cloud call center can be as complex or simple as you choose, with access to everything from call reporting, to fraud protection and quality of service management built in. As more companies begin to realize the importance of the cloud for things like business continuity, growth, and flexibility, the demand for the best cloud call center solutions is greater than ever.

Dzesk Call Center Solution Benifits

Lower costs

One major benefit of switching to a cloud contact center is the cost savings. Unlike on-premise products that have large licensing fees and hardware costs, you can access all of your cloud-based call center software via a web browser. Monthly and annual subscription costs are often a lot lower than purchasing and maintaining on-premise technology. What’s more, because you can share your software with employees wherever they are, you can also embrace remote working, reducing your office overheads too.

Faster implementation

Installing cloud-based call management systems is a quick and simple process. An on-premise contact center can take months to deploy. Our call center solution is available to access with a couple of clicks of a button and you can also control all aspects of your contact center from a distance. This means having access to remote provisioning opportunities, routing tools, and cradle-to-grave call visibility, all without having to deal with complex tools.

Single pane view

As the contact center becomes increasingly complex, it’s harder for many businesses to keep track of everything. With our cloud call management system, you can unlock pure omnichannel contact center and agent analytics, dashboard views of everything that’s happening in your business, and real-time trend analysis. This enhanced visibility means that you can act faster to improve customer service.

Improved security

Because you can combine your cloud contact center with call analytics, it’s also easier to keep an eye on things for security purposes. You can choose exactly which information is stored and where it goes. Additionally, you have complete control over your historical call logging and reporting strategies too. This means better compliance and fewer risks for your business.

Greater flexibility

Our Cloud call center make it easier for businesses to embrace new ways of working. For instance, because you can deliver your technology to your team over the cloud, you can offer opportunities for remote working. Remember, 54% of office workers say they would leave their current job for one with greater flexibility. With analytics built into your contact center, it’s also easy to ensure that your team stays productive, with real-time analytics, wallboards, and more.

IT staff reliance & Redundancy

Onsite hardware relies heavily on an IT team for maintenance, software updates, and general upkeep. The complexity of this setup means your business pays for a qualified team. Our Cloud-based phone systems handle a huge volume of data. Therefore, they must deliver a higher quality of redundancy protection and disaster recovery. Downtime is less frequent for a cloud-based setup and is fixed more quickly in case of a problem.

We Are Trusted By

Hundreds of customers ranging from Tech Startups to Federal agencies around the globe trust us with their business requirements. Following are a few of our notable clients who had put faith in our developments.